", Alter Ego: High-End Collectibles with a Web Site That Rocks, Ivy's Garden: Growing a gluten-free Asian food business online, © 2020 Verizon     Privacy Policy | Terms of Service | GDPR Privacy Notice, Getting Your Business Ready for the Holidays: 5 To-Do Items, 5 Easy Ways To Conquer Your Virtual Pitch. "It would have been a lot easier if we'd started the business three years earlier," he says. and Bulk Apothecary was born. "Most of our customers are natural-minded customers," says Pellegrino, "so it's a natural fit for us to offer products that our customers are probably already buying somewhere else. "We handle all customer service in-house," says Pellegrino, "and we really, really try to give the customer the benefit of the doubt. Apothecary definition is - one who prepares and sells drugs or compounds for medicinal purposes. Even if it's an unreasonable customer, most of the time it's better to give them what they want, do the right thing, because they're going to go out and tell other people whether or not to shop on our site. Someone could start this type of business for less than $300 if he or she already owns a computer. So when it became time to build Bulk Apothecary's site it was easy for him to throw something together. Rosemary Gladstar started our store in the early 1970's. Within 3 years, we expanded our offering to a wide range of specialty ingredients and vitamin supplements and had a dominant online presence that was growing by the day. One reason Bulk Apothecary has done so well is its dedication to customer service. Even the most cursory scan of the products and prices available on Bulk Apothecary's splendid new web site (www.BulkApothecary.com) makes it perfectly clear: these guys are not fooling around. And it's kosher too. Apothecary Products, LLC manufacturers, markets, and distributes consumer healthcare products and pharmacy supplies. ", The next step in Bulk Apothecary's business plan will probably involve adding some vitamins and supplements to the site. We supply all of our products at market leading prices with no gimmicks. The customer is always right and customers should always be treated the way our customer service reps would like to be treated. Pellegrino started working there that same year; he was only 12! It's so dusty and dirty that I have heard that some people got sick. What makes this feat even more impressive is that Pellegrino started the business in the midst of one of the worst economic downturns in US history—and banks wouldn't work with the startup. About Bulk Apothecary. Bulk Apothecary was established in mid-2010 and has quickly become one of the nation’s leading bulk suppliers of natural ingredients for DIY lotion-, soap- and candle-making, as well as therapeutic grade essential oils, lip balm, clays, colors,dried botanicals and flowers, seeds, waxes, butters,shampoo base, and lots more. And if she can find a better advertised price on any item Bulk Apothecary sells, the company will beat it. Starting in college, where he developed a keen interest in web sites and internet marketing, he taught himself by building a web site for Natural Essentials, then branched out to building web sites for his friends. No questions asked. CSA products are thoughtfully created and fueled by the healing power of botanicals and herbs. Common Mistakes Business Owners Make. We believe that in most cases the customer is right. Bulk Apothecary began as a small brick and mortar store in 2010. jars of both the butter and the oil to try them out. Gary is also quick to credit his brother, Dan Pellegrino, Bulk Apothecary's Head of Operations and Gary's right-hand man. From coconut oil to soap base, to… Author: admin Published Date: November 17, 2020 Leave a … Look no further. Philadelphia: 8-6 Mon-Sat, 9-4 Sun. Bulk Apothecary will sell you one for only $398. Our main focus from the beginning was soap and candle making supplies, but word of our fantastic prices, amazing quality and excellent customer service spread. So it's been a bit of a struggle to get the banks to see our vision, and see where we're going. Nature's Oil is a complete line of natural oils and supplements that can be found in your local health food, grocery, and craft store. Rosemary's Garden is an Herbal Apothecary. Bulk Apothecary's web site refers to the company's "meteoric rise." Maybe too fast. Its range of products also extends into health and beauty products, such as personal care products, vitamins, minerals, and supplements. "Our site is designed to make it easy for our customers. Looking for a 570-pound tub of glycerin? “We expected to see a modest dip in revenue due to seasonality, but since switching our online sales are up 15–20%.” "A lot of companies design their web site in a way that makes it easy for them," he says. We have six Customer Service Reps plus a Customer Service Manager. Bulk Apothecary doesn’t just sell essential oils. Apothecary Live Resin - $30 + Entry into a Daily Apothecary Giveaway - 4 winners daily! The prices at this site seemed very reasonable, so I ordered 160z. Taryn said, "Why don't we do something with natural products online?" “We decided to move to BigCommerce during our slow season to limit any impact on our business,” said Pellegrino. "The economy is still not quite where we'd like it to be," says Pellegrino, "but we're still growing at a very rapid pace. Craft & Hobby Association for Soap and Candle, Handcrafted Soapmakers Guild For Soap Making. Starting with a staff of three (one customer service rep, one shipping person, and Pellegrino) these days Bulk Apothecary employs just under 50 people in its Streetsboro, Ohio office. – $233) and Cocoa Butter (1000 lb. These beliefs have allowed us to do great things. And it's growing fast. Building a business to sell your handmade soaps can be extremely rewarding. Moving to BigCommerce Enterprise turned Bulk Apothecary’s slowest selling season into a growth driver. phone: 215-238-9938 51 N 12th St. Reading Terminal Market Philadelphia, PA 19107 The company goes through about 60,000 pounds of coconut oil every month and about 30,000 pounds of shea butter. Charms Candy in Bulk Charms were found in Bloomfield, New Jersey by Walter Reid Jr. in 1912. – $2588). Then, over the years, he kept improving on it. The Charm Blow Pops are the company's number seller. 122 reviews for Bulk Apothecary, rated 1.00 stars. We don't buy things unless we really need them, and we stay focused on our core principles.". How to use apothecary in a sentence. When it comes to buying bulk spices, herbs, and oils (along with all your other apothecary supplies) it is always a good idea to first look at what you could purchase right within your own local community. Bulk Apothecary is one of the nation’s largest online suppliers of natural ingredients and essential oils. They first began focusing on soap and candle making supplies. Bulk Apothecary's web site refers to the company's "meteoric rise." They're not kidding. Apothecary (/ ə ˈ p ɒ θ ɪ k ər i /) is one term for a medical professional who formulates and dispenses materia medica (medicine) to physicians, surgeons, and patients.The modern chemist (also known as a pharmacist in American English) has taken over this role.In some languages and regions, the word "apothecary" is still used to refer to a retail pharmacy or a pharmacist who owns one. One thing that makes Bulk Apothecary truly unique is you can purchase very large amounts of essential oils at a time. We realized from a very early point that our customers are always going to know more than we do about what they want. The modern pharmacist (also colloquially referred to as a chemist in British English) has taken over this role and in some languages and regions the word is still used to refer to a retail pharmacy or a pharmacist who owns one. Bulk Apothecary is one of the nations leading online retailers of high quality, carefully sourced health foods, essential oils, and nutritious raw ingredients. "We asked our customers a lot of questions, and we got a lot of great feedback," says Pellegrino. Bulk Apothecary has always been dedicated to the success of our customers. They're not kidding. … I ran across Bulk Apothecary when I was looking for shae butter and virgin coconut oil. We are a small company and are able to keep up with our stock by hand and I'm positive that a company the size of Bulk Apothecary has an automated system. We greatly appreciate your support and understanding. It was originally called Tropical Charms. Bulk Apothecary was founded in mid 2010 as a small brick & mortar specialty retailer in Streetsboro, Ohio and has since grown to become one of the nation's largest online suppliers of natural ingredients and essential oils. Now he knows what they want. A free inside look at company reviews and salaries posted anonymously by employees. The ultimate lollipop maker! Essential Oils, Soap Making Supplies and More Since 2010, Bulk Apothecary has grown into one of the largest suppliers of essential oils, natural ingredients, soap-making supplies and more. Also available:Citric Acid (50 lb. They also sell waxes, butters, ingredients for soaps, candles, roll-on bottles, amber bottles, jars, tins, custom printed labels, vitamins, supplements, lotions, bags, books, etc. Buying Bulk Spices & Herbs Locally Vs. Online. ", How did Gary get interested in natural products in the first place? Blow-pops, Cotton Candy Lollipops, Sweet and Sour Pops. Tea was originally a food and medicine long before it became a steeped beverage. Bulk Apothecary - 37.76k Followers, 2.28k Following, 3824 pins | Bulk Apothecary is one of the largest online retailers for natural ingredients and essential oils. Our shipping rates have temporarily increased for the holiday season. And even when the customer isn't right we try to come up with a solution that's going to work for them. That makes us one of the quickest-growing companies in our niche industry.". ", As Pellegrino sees it, his company's amazing success is founded on the fact that Bulk Apothecary stays focused on what its customers want. We're on track to be a $100 million company within the next three years. Consumers complaining about Bulk Apothecary most frequently mention customer service, hand sanitizer and essential oil problems. Apothecaries, bodegas, and boutiques "My wife Taryn has always been interested in natural products," he explains. We are experts on essential oils, organic herbs, herbal remedies, tea blends and a wide variety of personal care products. – $75), Beeswax (55 lb. We now also have Nature's Oil line of products under our corporate umbrella. So we designed something very clean, very easy to navigate, with good search functionality so customers could find what they were looking for without too many keystrokes.". Bulk Apothecary has so many items that I use all of the time. Bulk Apothecary was founded in mid 2010 as a small brick & mortar specialty retailer in Streetsboro, Ohio and has since grown to become one of the nation's largest online suppliers of natural ingredients and essential oils. If a customer isn't completely happy with her purchase, she can return it within 14 days for a full refund minus shipping. Established in 2010. And most popular of all ~ Charms Mini Pops! Thank you for supporting small businesses with your holiday shopping! It is only natural that our tea practice draws inspiration from numerous disciplines, including third wave coffee, cocktail mixology, sommeliers’ oenology, botanical apothecary, and … Cold Spring Apothecary is a Hudson Valley-based health and beauty company. Late in 2012 he rolled out a complete redesign for the site—only this time he hired another developer to do all the back-end coding. And the call center is located right here in Streetsboro. "Dan played an integral part in growing the company,"Gary affirms, "as did a dedicated staff that's always been a great and talented support system. At last he doesn't have to guess about what his customers want. Read real customer ratings and reviews or write your own. Reviews from Bulk Apothecary employees about Bulk Apothecary culture, salaries, benefits, work-life balance, management, job security, and more. Pick up a Professional Grade Infra Red Laser Thermometer or a Wavy Soap Cutter for pocket change. It’s a great way to turn your passion into a source of income while providing and outlet for your creativity. Today, their online presence is huge, and they have a product line that features those supplies as well as essential oils, certified organic … "She does a lot of research online, looking at the new national trends, trying to get our whole family using those products as opposed to products that use harsh chemicals.". "The company was founded in mid-2010," says founder and President Gary Pellegrino … A typical day at Bulk Apothecary can vary and go from relaxed to a frightened panic in minutes. When the economy hit a major downturn in 2008,Natural Essentials lost a couple of customers and Pellegrino started looking for a way to sell direct to the consumer. Ancient Nutrition offers a broad range of the best essential oils for targeted or general support to promote a … Wholesale, ready to sell products for your store. Pellegrino's first exposure to the personal products industry was Natural Essentials, a family business acquired by his dad in 1992. Bulk Apothecary supplies well over 100,000 dedicated customers—and that number is growing quickly. Banks generally get scared when they see a company that's growing more than 20 percent annually—and we're growing by several hundred percent annually. Tools? The way they pick orders is incredibly backwards and out of date. Apothecary is one term for a medical professional who formulates and dispenses materia medica to physicians, surgeons and patients. The site redesign has been hugely successful. About Bulk Apothecary Since 2010, Bulk Apothecary has been providing essential oils and other specialty ingredients both in their brick and mortar retail location and online as well. Bulk Apothecary started as a small brick and mortar specialty retailed and has quickly… And we stay focused on giving them exactly what they want. Generally the offices are clean but they have the dirtiest warehouse I've ever seen. "The company was founded in mid-2010," says founder and President Gary Pellegrino Jr., "and this year we should post sales somewhere north of $18 million. Though they began with candle and soap making supplies, their offering has now expanded to a wide range of products, including specialty ingredients, vitamin supplements, bases, fragrances and flavors. Luckily Gary's dad's family business, Natural Essentials, had  the resources to get the new company off the ground. Many qualities make this company the best destination for essential oils and similar ingredients, including superior customer service and quality of products. The products shipped in quickly and I received them in just a few days. Founded in 2010 as a modern-day apothecary, our products are medicinally focused and remedy-based. What are essential oils? Today, we still operate our small store in Streetsboro, Ohio but also have an online presence that's growth is nothing short of amazing. Essential oils are plant extracts that have been used in aromatherapy and other health and wellness rituals for thousands of years. In line with Bulk Apothecary's DIY philosophy,Pellegrino built the company's first web site himself. In addition, the new platform includes excellent analytics which allow Pellegrino to see what people are searching for in real-time—and structure his product offerings to match. For years, we have been known as a go to supplier for a complete range of ready to private label products and ingredients and supplies for the products that you make. Share your voice on ResellerRatings.com This growth has come from a strong focus on our 5 founding principles. "The biggest complaint was that the original web site wasn't as user-friendly as it might have been. Now, over forty years later, we are still committed to the ethical vision that inspired Rosemary when she founded our store. We source the finest quality ingredients and supplies from ethical producers around the world. Bulk Apothecary has a consumer rating of 1.93 stars from 209 reviews indicating that most customers are generally dissatisfied with their purchases. Appreciate every customer, large and small and do your best to service them. For only a little more money, someone can easily rent a booth at a farmers market or fair and sell directly to customers. In the very first month Bulk Apothecary saw a 25percent increase in sales—and in the six months since the new site went live monthly sales have been up substantially. At least he didn't need to hire a web designer. Bulk Apothecary ranks 30th among Aromatherapy sites. We try to show them that we're very disciplined, we're not over-extending ourselves, we're not spending piles of money on infrastructure, we're sticking to our basics, we're hiring employees instead of expensive automation. Specialties: Bulk Apothecary is a very simple concept...we aim to be your one stop shop for all of your natural ingredient needs. Bulk Apothecary was founded in mid-2010 as a small brick-and-mortar retailer in Streetsboro, Ohio, and has since grown into one of the largest online suppliers of natural ingredients and essential oils in the United States. This type of setup would require getting the proper licenses, a website, bulk herbs, and packaging material. 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